What You Should Know

In efforts to maximize our efficiency and quality control, we build each order of wheels on a Per-Order-Basis. This process means we don't have stockpiles of wheels sitting in boxes on shelves with spokes changing tension over time. When you place an order on our website, we build that wheel to your specifications. The average build time for new wheels is 2-3 days from the time of purchase. 

Where We Ship From

Depending on our current inventory your order could be shipped from either our United States warehouse or directly from our factory in Asia. To keep our costs down and our quality high, we have to be very efficient when it comes to shipping at the best price, for this reason, we ship from two locations to serve our customers better. 

How Long Does Shipping Take

Domestic orders within the United States are typically delivered within 3-5 days from the time of purchase if shipped from our United States Warehouse. The domestic orders that are fulfilled directly from our factory usually arrive within 7-10 days after the build period.

International orders will be shipped directly from our factory and will most commonly arrive within 7-10 days from after the build period. 

Customs and Duties

All international orders could be subject to taxes and duties at your countries border. It is the responsibility of the customer to research, understand and pay all fees associated with importing purchased goods. 

We strongly encourage you to search for tax exemptions in your country on bicycle parts as many nations do offer reductions in this area.